Swagelok Customer Collaboration Center
Project Type
Innovation and Continuous Improvement
Swagelok—a global manufacturer of fluid system components—embarked on a strategic planning process for its Global Headquarters. More than a corporate headquarters, Swagelok’s goal was to create an environment that embodied its culture, spoke its brand, and reinforced its commitment to customers and innovation.
Connecting the lobby and Customer Collaboration Center (CCC) are 20,000+ radial touchpoints that illustrate the mark—or fingerprint—each employee leaves on the customer experience. Transitioning into the CCC the value shifts to Collaboration and the radial pattern transforms into a global map illustrating Swagelok’s ability to work together to create impact across the globe.
The primary exhibit space showcases Swagelok’s most innovative solutions within each of its five market sectors. Focused on customer engagement, the space is arranged to allow for hands-on interaction supported by digital content and provides a clear view into the active lab space, demonstrating Swagelok’s values of Innovation and Continuous Improvement. Expanding the story, the adjacent Heritage Experience highlights Swagelok’s innovative past and reinforces the importance of its values throughout its history.
Intentionally regimented and restrained, the architecture, interior design, and brand expression work as a unit, utilizing precise alignments, clean organization, and minimized color to express Swagelok’s quality and precision standards, and create a space that exemplifies its culture
Location
Solon, OH
Project Size
20,000 SF
